uWebChat announces new Visitor Authentication Feature

Blog

Dec 13, 2024

Introducing New Visitor Authentication Feature in Live Chat

More than just a live chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.

Secure your customer live webchat interactions with Visitor Authentication

In today’s digital age, ensuring the security and authenticity of online interactions is more crucial than ever. At uWebChat, we are excited to announce the latest feature designed to enhance the security of your customer interactions: Visitor Authentication.

What is Visitor Authentication in Live Chat?

Visitor Authentication is a powerful new feature that allows our chat agents to initiate an email or SMS to verify the identity of a visitor. This process ensures that the person on the other end of the chat is who they claim to be, adding an extra layer of security to your online communications.

uWebChat is proud to be recognized as a secure live chat solution, offering robust features that prioritize user privacy and data security. Unlike many other chat bots, uWebChat does not store data, ensuring that your conversations remain private. It leverages Microsoft Graph to connect seamlessly to your OneDrive, providing a secure and efficient way to manage files. Additionally, uWebChat includes functionalities such as banning visitors and implementing country blocklists, further enhancing its security profile.

Secure Live AI CHAt

How does Visitor Authentication in Live Chat work?

Initiate Authentication: When a visitor initiates a chat, the agent can choose to send an authentication request via email or SMS.
Verification Process: The visitor receives a unique code or link through their chosen method (email or SMS).
Confirm Identity: The visitor enters the code or clicks the link, confirming their identity to the agent.
Secure Interaction: Once authenticated, the chat session continues with the assurance that the visitor’s identity has been verified.

Visitor Authentication by text message or e-mail

Benefits of Visitor Authentication in uWebChat - the intelligent live chat bot

Enhanced Security: Protect sensitive information by ensuring that only verified users can access certain services or information.
Improved Trust: Build trust with your customers by demonstrating your commitment to their security.
Seamless Integration: Easily integrate this feature into your existing uWebChat setup without disrupting your current workflow.
User-Friendly: The authentication process is straightforward and user-friendly, ensuring a smooth experience for both agents and visitors.

Use cases for Visitor Authentication in Live Web Chat

Customer Support: Verify the identity of customers before discussing sensitive account information.
Sales Inquiries: Ensure that leads are genuine and reduce the risk of fraudulent inquiries.
Account Management: Authenticate users before allowing changes to account settings or personal information.

Free Enterprise Trial to explore Visitor Authentication and more...

Visitor Authentication is available in uWebChat Enterprise. uWebChat Enterprise is the most powerful license that included AI Virtual Agents, realtime translation, advanced cusomization options and more Enterprise features.

A free 14 day trial license is available to explore all features to boost your sales and improve customer service. Start your customer journey today.

Upgrade license

Enterprise AI Trial