Speech to text in live chat

Revolutionizing Customer Interaction with uWebChat’s Speech-to-Text Feature

Speech-to-Text

Streamline conversations

In today’s fast-paced digital world, efficient and seamless communication is key to providing exceptional customer service. Speech to text allows both agents and visitors to communicate effortlessly by converting spoken words into text, enhancing the overall chat experience.

The Speech-to-Text feature in uWebChat is designed to streamline conversations between agents and visitors. By simply clicking the microphone icon, users can speak directly into their device, and their words are automatically transcribed into text

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Benefits for Agents

Hands-Free Communication

Agents can respond to customer queries without needing to type, which is particularly useful when multitasking or when they are on the move.

By speaking instead of typing, agents can handle more queries in less time, improving response rates and customer satisfaction.

Speech-to-Text minimizes the risk of typographical errors, ensuring that messages are clear and professional.

Benefits for Visitors

Accessibility and Engagement

Visitors can communicate their issues or questions more naturally by speaking, which can be faster and more convenient than typing.

This feature is particularly beneficial for users who may have difficulty typing due to disabilities or other constraints.

By allowing visitors to speak directly, the interaction feels more personal and engaging, fostering a better connection with your brand.

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AI chat bot

Start interacting

Skill based agent hunting

Simply add agents to your group and define priority per agent to make sure the best suitable agent will receive the chat. No agent available? uWebChat will take your message and notifies the first available agent.

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Realtime translation

Automatic realtime translation from and to the language of your visitor, automatic detection and translation. Native agents are no longer needed; you can chat in any language now!

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Virtual Assistant

Save money and improve servicelevels by the use of automated chat bot services for the frequently asked questions. uWebChat is self learning and getting smarter all the time. And if the right answer is not provided your website visitor can always and instantly start a chat with a live agent.

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Archive to OneDrive

Provide a rich Questions and Answers chat bot, provide realtime live chat or start an instant meeting. Choose the best options for your customers.

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Customize chat client

Customize uWebChat to match your company branding by adjusting fonts, colors and styling. Your corporate web chat matches your company’s look & feel!

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Whatsapp integration

uWebChat integrates with WhatsApp for Business so your WhatsApp messages can be handled with all the intelligent features that uWebChat brings.

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Servicetimes

Configure for your specific company settings like service times, holidays, language per agent and language settings per group. uWebChat is designed to fit your organization seamlessly.

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Promote chat to voice or video with meetnow

Sometimes it is just better or easier to talk to someone, simply convert the chat to a audio- or videocall. Instant and easy. No plugins. 100% browser based. uWebChat is your omnichannel communication tool.

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Secure

100% Azure infrastructure, with the enhanced security policies and guarantees in the Microsoft Cloud. And conversational data can only be stored in your business OneDrive account. thus your company security policies apply.

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Custom fields in start chat window

If you need your visitors to identify themselves with more than just a name; use the optional fields like company, e-mail, phone number and country. With the option to mark fields as required.

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Avatar

uWebChat Avatar displays either your agents Teams personal image or a custom Avatar, to personalize your business live chat to create trust and brand loyalty.

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Transfer

With uWebChat /Transfer, your agents can transfer a chat conversation – including the conversation details – to another agent, who can pick up the conversation where the other agent left off.

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