Sept 20, 2023

uWebChat /Transfer now available

Do you want to provide your customers with the best possible service and support? Do you want to make sure they get the right answers and solutions from the right person? Do you want to improve your team’s efficiency and collaboration?

If you answered yes to any of these questions, then you need to check out the new feature of uWebChat: /transfer.

uWebChat /Transfer lets you seamlessly transfer a chat session from one agent to another, with all the context and information intact, so the new agent can easily grasp the customer’s problem and offer the best help.

Improves customer satisfaction

You can move a customer to a more skilled or expert agent, who can give better advice and support. This way, you can lower frustration and boost loyalty.

Boost agent productivity

You can save time on chats that are not related to your skills or role. You can concentrate on the chats that you can manage best, and let others handle the rest.

Enhance team collaboration

You can collaborate with your colleagues to resolve difficult or tricky cases. You can also benefit from each other’s skills and knowledge, and enhance your own performance.

Take your live chat bot to the next level

uWebChat /Transfer is simple to use and automatically included in PRO and Enterprise licenses. You just need to type /transfer in the chat window and choose the agent you want to pass the conversation to.

uWebChat is the ultimate live chat solution for your website. It helps you communicate with your visitors, attract them, and turn them into customers. And now, with conversation transfer, it also helps you provide the best service and support possible.

Don’t miss this chance to upgrade your live chat to the next level. Try uWebChat today and see the difference for yourself.

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