Blog

March 21, 2024

uWebChat & Copilot The Magic Couple

More than just a live chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.

Boost Productivity with Microsoft 365 Copilot and uWebChat

Elevate your business efficiency and customer support experience by integrating Microsoft 365 Copilot with uWebChat. This powerful combination promises to enhance collaboration and intelligence in customer interactions, leading to increased satisfaction and business growth.
uWebChat already powered by ChatGPT-4 language model from Azure OpenAI
Experience seamless multilingual communication with uWebChat, which incorporates the ChatGPT-4 language model from Azure OpenAI to enable real-time translation. This makes uWebChat the intelligent, Office integrated live chat bot that translates real time to and from any world language. Agents can communicate in any language. uWebChat opens the world to you.

Improved productivity and efficiency
Integrating Copilot for Microsoft 365 with uWebChat could help customer support agents respond to queries more efficiently, as the AI can provide real-time suggestions and relevant information to help agents provide accurate and timely answers.
Enhanced collaboration

Copilot for Microsoft 365 can enable support agents to collaborate on resolving customer issues by providing real-time suggestions and drawing from a shared knowledge base.

AI-assisted writing
Copilot can help support agents compose clear, concise, and grammatically correct responses, improving the overall quality of customer support communication. By leveraging language models, Copilot can assist agents in communicating with customers in multiple languages, providing a more inclusive and accessible support experience. uWebChat is already based on Azure Cognitive services and uses real time translation based on the browser language of the visitor. Native agents are no longer required, the world is your market.
Improved user experience

Reduced workload for agents

Copilot can help improving overall productivity and job satisfaction.

Improved Customer Experience

Customers will receive appropriate assistance, whether automate for simple questions or personalized for complexer issues.

Seamless Integration

Copilot combined with uWebChat integrates with Microsoft Teams and other Microsoft 365 tools, accessing documents and data to assist with customer queries.

Cost Savings

Automation will reduce the number of human agents needed, impacting costs positively.

How to get started

Implementing the Virtual Assistant in your uWebChat system is straightforward. Here’s how you can get started.
1) Make sure you have the uWebhat Enterprise License
Using the Free, Basic or Professional license then you can upgrade your uWebChat License to the Enterprise Edition by purchasing the required license and add it to uWebChat by chatting /upgrade in your Conversation window. When that has been succesfully executed you can cancel the Basic or Professional license.

2) Configure your Virtual Assistant

Setup the Virtual Assistant through the uWebChat dialogs, linking it to your organization’s document repository and configuring the FAQ responses.

3) Train your Team
Familiarize your agents with the new feature and train them on how to utilize the Virtual Assistant effectively.

PHONE

+31262020002 (NL)
+3237470004 (BE)
+12394313890 (US)

ADDRESS

uWebChat is powered by Universal.cloud
Nieuwe Stationsstraat 10
6811 KS Arnhem
The Netherlands