uWebChat 1.11.0 includes Visitor Transcript and more new features

Blog

Jul 10, 2024

1.11.0 Elevating your Live Chat Experience

More than just a live chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.

Introducing Visitor Transcript, Breakout from Virtual Assitant to Live Agent and more...

At uWebChat, we are committed to enhancing your interaction experience. We are thrilled to announce the release of Version 1.11.0, packed with intelligent features designed to make your live chat experience smoother and more efficient.

New: Visitor Transcriptions

We understand the importance of keeping track of your conversations. With this update, end-users can now download a transcript of their entire conversation history in .txt format. This feature is accessible for professional users and above, and is available for both agent and virtual agent conversations. Whether you need to review past interactions or keep records for future reference, this new feature ensures you have all the information at your fingertips.

Enhanced Privileges Management

Managing your team just got easier. Version 1.11.0 introduces the ability to grant and revoke administrative privileges to multiple agents within your uWebChat tenant. This feature can be found under Help -> Manage agents -> Manage privileges -> Grant or Revoke privileges. Now, you have more control over who can access and manage different aspects of your uWebChat environment, ensuring a more secure and organized workflow.

Virtual Assistant Enhancements

Our virtual assistant is now more versatile and user-friendly than ever before. Here are the key updates:

Connect to a Live Agent: Visitors can now seamlessly transition from a conversation with the Virtual Assistant to a live agent. Ensuring that visitors can instantly get human assistance whenever they need it. Enhancing user satisfaction by providing immediate support and resolving issues more efficiently.

After-Hours Assistance: During closed hours, visitors also have the option to connect with a virtual assistant, in addition to the Leave Message option. Instead of waiting for a response to their message, they can interact with the virtual assistant to get answers to their questions or resolve issues in real-time

Configuration Dialog: Setting up your virtual assistant is now more straightforward with a new dialog to configure the required credentials and endpoints.

Key benefits of uWebChat Live Chat Bot

Integration with Microsoft Teams

This seamless integration allows organizations to use their existing Teams infrastructure for live chat, ensuring a smooth and familiar user experience.

Secure and Private

Running on 100% Azure infrastructure, uWebChat ensures data protection with Microsoft’s enhanced security policies and maintains user privacy by not storing any conversational data.

Versatile Communication Options

uWebChat supports live chat, voice, and video communication, making it a versatile tool for various customer service needs.

How to get started

Version 1.11.0 is automatically available for all uWebChat customers. There’s no need for manual updates or additional installations – we’ve ensured that the transition to this new feature is as smooth as your chats.

Read Manual