uWebChat /Transfer - the ultimate feature for seamless chat transfers
What is uWebChat /Transfer?
With uWebChat /Transfer, you can transfer a chat session along with the entire chat history, customer profile, sentiment analysis, and any other relevant data.
Transfer a chat session without interrupting the customer’s experience, as they will see the same chat window and interface.
Transfer a chat session with a simple command, /transfer
How to get uWebChat /Transfer?
uWebChat /Transfer is available in uWebChat Pro and Enterprise licenses. If you are already using uWebChat Pro or Ent features, /transfer is automatically available. Using the free or Basic version; request your free 14 day trial and transform your business live chat experience today!
Why use uWebChat /Transfer?
- Improve your customer satisfaction, as they will not have to repeat their issue or wait for a long time to get a resolution
- Improve your agent productivity, as they will not have to waste time on reading previous chats or asking for information that has already been provided.
- Improve your service quality, as you will be able to assign the most suitable agent for each chat, based on their skills, availability, and workload.
- Improve your team collaboration, as you will be able to communicate and coordinate with your colleagues within the same platform, using Teams.