Transfer
uWebChat /Transfer - the ultimate feature for seamless chat transfers
Have you ever experienced the frustration of having to repeat your issue to multiple chat agents, each time you are transferred to a different department or specialist? Do you wish there was a way to transfer a chat session smoothly, without losing any context or information? If so, you will love uWebChat /Transfer, the unique feature of uWebChat, the omnichannel live chat bot integrated with Teams.
What is uWebChat /Transfer?
uWebChat /Transfer is a powerful feature that allows you to transfer a chat session from one agent to another, while keeping all the context and information intact, so that the new agent can easily understand the customer’s problem and provide the best assistance. With uWebChat /Transfer, you can Transfer a chat session to any agent or group within your organization, regardless of their location or device.
With uWebChat /Transfer, you can transfer a chat session along with the entire chat history, customer profile, sentiment analysis, and any other relevant data.
Transfer a chat session without interrupting the customer’s experience, as they will see the same chat window and interface.
Transfer a chat session with a simple command, /transfer
How to get uWebChat /Transfer?
uWebChat /Transfer is available in uWebChat Pro and Enterprise licenses. If you are already using uWebChat Pro or Ent features, /transfer is automatically available. Using the free or Basic version; request your free 14 day trial and transform your business live chat experience today!
Why use uWebChat /Transfer?
uWebChat /Transfer is not only convenient and easy to use, but also beneficial for both your agents and your customers. By using uWebChat /Transfer, you can:
- Improve your customer satisfaction, as they will not have to repeat their issue or wait for a long time to get a resolution
- Improve your agent productivity, as they will not have to waste time on reading previous chats or asking for information that has already been provided.
- Improve your service quality, as you will be able to assign the most suitable agent for each chat, based on their skills, availability, and workload.
- Improve your team collaboration, as you will be able to communicate and coordinate with your colleagues within the same platform, using Teams.
