To disconnect from a chat, the agent must type the command /dc or /disconnect. The agent will get a card for confirming if they want to disconnect from the conversation. When ending the chat, the website visitor will receive a message saying that the conversation has ended.
Please note when using the /dc or /disconnect command, make sure to include the slash (/). uWebChat will recognize words starting with / as a command and will not send it to the chat user.