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How to Balance Holiday Fun and Business Growth
Christmas is a wonderful time of the year, but in a 24/7 economy there are clients who need your attention. How can you enjoy the holiday season and relax without compromising your professional reputation or customer satisfaction?
The answer is simple: use AI chatbots. They can help you save time, money, and energy by taking care of some of your communication tasks, while you focus on the things that matter most to you. One of the easiest and most effective ways to use AI chatbots for your communication needs during the Christmas holiday is to use uWebChat. uWebChat is a platform that allows you to create and manage AI chatbots for your website, intranet and WhatsApp channel. Easy start, lots of benefits!
AI Chatbot benefit #1: Agent Presence
A chat bot that relies on agent presence is what you need. It lets you respond to live chat messages only when you are on duty. You don’t want to be interrupted during your family Christmas dinner. That’s why this feature benefits you.
AI Chatbot benefit #2: Service Times
Many live chat bots miss out on this easy and important feature: the ability to set your opening times. And don’t worry, an intelligent chatbot offers options outside your service times to service your customers 24/7.
AI Chatbot benefit #3: Leave a Message
Your chatbot can switch modes or messages based on your agents’ status with uWebChat. For instance, you can show a “leave a message” option when your agents are offline, and gather your customers’ or clients’ information and questions. The first agent who is online will get the message and can follow up right away.
AI Chatbot benefit #4: Virtual agents
Provide fast, 24/7 customer service: AI chatbots can handle common questions and issues from your customers or clients, provide instant and accurate answers, without making your customers wait or feel frustrated. They can also work around the clock, even when you are offline or busy with other things. This way, you can ensure that your customers are always satisfied and loyal to your brand.
