Chat
features

Discover all the intelligent live chat bot AI features

Discover Leave a Message

More than just a chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.

Never Miss a Connection

At uWebChat, we understand that your customers may need to reach out at any time. With our “Leave a Message” feature, you can ensure that every visitor is heard, even when your agents are not available.

Outside Business Hours

When visitors come to your site after hours, they can easily leave a message through the chat window.

Custom Branding

The “Leave a Message” feature is fully customizable to match your company’s branding and style, providing a consistent experience for your visitors.

Acknowledgment by agent

When an agent becomes available, they can acknowledge the message. This lets other agents see that the message has been acknowledged and by whom.

No Agent Available

During busy times, if all agents are occupied, visitors won’t be left waiting. Instead, they can leave a message that will be promptly addressed when an agent becomes available.

Microsoft Teams Integration

Messages are directly broadcasted to a group of agents within Microsoft Teams, ensuring that follow-ups are coordinated and efficient.

Message Broadcast

This communication mechanism ensures messages from website visitors are delivered to the right agents within an organization.

Capture every lead

uWebChat Leave a Message

With our “Leave a Message” feature, you can ensure that every visitor is heard, even when your agents are not available.

AI chat bot

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Skill based agent hunting

Simply add agents to your group and define priority per agent to make sure the best suitable agent will receive the chat. No agent available? uWebChat will notifiy the first available agent.

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Realtime Translation

Automatic realtime translation from and to the language of your visitor, automatic detection and translation. Native agents are no longer needed; you can chat in any language now!

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Virtual AI Assistant

Save money and improve servicelevels by the use of automated chat bot services for the frequently asked questions. And if the right answer is not provided your website visitor can always and instantly start a chat with a live agent.

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Archive to OneDrive

uWebChat is the Secure Chat Bot that integrates with Microsoft OneDrive to save chat logs, it ensures conversations are stored securely within your Microsoft 365 tenant.

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Customize Chat Client

Customize uWebChat to match your company branding by adjusting fonts, colors and styling. Your corporate web chat matches your company’s look & feel!

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Whatsapp Integration

uWebChat integrates with WhatsApp for Business so your WhatsApp messages can be handled with all the intelligent features that uWebChat brings.

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Servicetimes

Configure for your specific company settings like service times, holidays, language per agent and language settings per group. uWebChat is designed to fit your organization seamlessly.

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Promote chat to voice or video with MeetNow

Sometimes it is just better or easier to talk to someone, simply convert the chat to a audio- or videocall. Instant and easy. No plugins. 100% browser based. uWebChat is your omnichannel communication tool.

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Abuse Protection

uWebChat provides a /ban command for agents to temporarily block the IP address of visitors who are identified as spammers or unwanted, enhancing security and maintaining chat quality

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Leave a Message

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Custom Fields in start chat window

If you need your visitors to identify themselves with more than just a name; use the optional fields like company, e-mail, phone number and country. With the option to mark fields as required.

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Avatar

uWebChat Avatar displays either your agents Teams personal image or a custom Avatar, to personalize your business live chat to create trust and brand loyalty.

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Transfer

With uWebChat /Transfer, your agents can transfer a chat conversation – including the conversation details – to another agent, who can pick up the conversation where the other agent left off.

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