When a chat user has started a group chat, the web chat window will be translated to the chosen language of the group (below: Dutch).
The screen where the chat user must enter his/her name will always be translated to the same language that is set in the chat user’s browser (below: English).
It is possible that an agent wants to disable real-time translation during a conversation. This might be because your agent is comfortable using multiple languages. During a chat with a website user, the agent can use the /translate command to either enable or disable real-time translation. The website user will not see the command in their chat. Changing this setting during a chat does not translate previously sent messages.