13) Ban uWebChat visitors - ​ uWebChat
13) Ban uWebChat visitors
December 17, 2021
Starting from the Basic license, agents are able to ban uWebChat visitors. When agents receive unwanted chat requests from possible spammers, the /ban command can be used to temporarily block the IP address of the visitor.

13.1 Ban visitor

After this command, the IP address of the visitor will temporarily be banned for all users within your uWebChat tenant. When banning an IP for the first time, it will be banned for 7 days. Subsequent bans are calculated on the amount times that specific IP has been banned.

The penalty is the future date calculated by the following formula:

P = 7 + (number of times an IP has been banned * 7)

So, the second time an IP is banned, it will last 14 days, the third time 21 days and so forth.