Every agent has personal settings which the agent can manage by themselves. An agent can change three options:
- Chat logs – Allows the agent to enable or disable the saving of chat logs to OneDrive
- Language – Allows the agent to select a primary language. When website users talk to the agent in a language different than the set primary language, the agent will see the messages translated to their set primary language.
- Translation – Enable or disable the use of real time translation
The agent can use the command My Settings or Settings to change these options.