Personal agent settings

18.1 Three options

Every agent has personal settings which the agent can manage by themselves. An agent can change three options:

• Chat logs – Allows the agent to enable or disable the saving of chat logs to OneDrive
• Language – Allows the agent to select a primary language. When website users talk to the agent in a language different than the set primary language, the agent will see the messages translated to their set primary language.
• Translation – Enable or disable the use of real time translation

The agent can use the command My Settings or Settings to change these options.