NEW: "MeetNow" Promote your chat to an instant voice or videomeeting
Now your agents can promote any chat conversation to a voice or video call. Simply type /meetnow in uWebChat en your visitor can join an instant voice or video meeting.
MeetNow is available in all commercial licenses (Basic, Pro, Ent).
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NEW:"Message on Away" Always on A frequently asked feature is now available. When the business is closed, visitors can leave a message in uWebChat.
This message will then be broadcasted to the entire agent group where an agent - once online - can "acknowlegde" this message for following up. Other team members can see that, and by whom, the message was acknowlegded.
Announced: AGENT HANDOVER
Sometimes you need you colleagues to handle your customer's request and you want to pass it over. With Agent Handover you can transfer the conversation, including the chat information, to another agent. Agent Handover will be released in Q4 - 2020.
Personal & Group chat
Set service times
Presence based Team hunt
Hunting method on agent priority
Language settings per group
Language settings per agent
Archive to OneDrive
E-mail chat conversation
Speech to text
Realtime automatic translation in 68 languages
Configure translation per group
Enable/disable translation during chat session
Custom branding of uWebChat website button
Custom branding of uWebChat chat window
Integration with Q&A maker
Message on Away
uWebChat is part of the uCommunications Suite with:
uCallManager (direct routing for Teams Business Voice & Phone System) uWallBoard (wallboard for Teams Phone System/Business Voice)
uContactManager (rich contact card for MS Teams Calling)
More information is available on our website. If you are interested in the uCommunications Suite products or need a quote, please contact us.