# uWebChat

> uWebChat is an Azure-based live chat solution integrated with Microsoft Teams. It enables businesses to communicate with website visitors via chat, voice, and video — all from within Microsoft Teams. Built by Universal.cloud (ISO 27001 certified), based in Arnhem, Netherlands.

uWebChat turns your Microsoft Teams into a full customer communication platform. Agents handle conversations directly in Teams without switching apps. The platform supports real-time translation in 68+ languages, AI-powered virtual assistants, WhatsApp Business integration, and video calling through a web widget.

## Pricing

- [Free - EUR 0/month](https://uwebchat.com/en/pricing): 1 agent, basic live web chat
- [Basic - EUR 3/agent/month](https://uwebchat.com/en/pricing): Teams presence routing, skill-based routing
- [Professional - EUR 5/agent/month](https://uwebchat.com/en/pricing): Real-time translation, WhatsApp, speech-to-text
- [Enterprise AI - EUR 15/agent/month](https://uwebchat.com/en/pricing): AI virtual assistant, advanced analytics, priority support

## Core Features

- [Live Chat Widget](https://uwebchat.com/en/live-chat-website): Embeddable chat widget for any website
- [Skill-Based Routing](https://uwebchat.com/en/features/skill-based-routing): Route chats to available agents based on Teams presence and skills
- [Real-Time Translation](https://uwebchat.com/en/features/real-time-translation): Auto-translate conversations across 68+ languages
- [AI Virtual Assistant](https://uwebchat.com/en/features/virtual-assistant): OpenAI-powered chatbot for 24/7 automated support
- [Video & Voice Calls](https://uwebchat.com/en/features/meetnow): Escalate chats to video or audio calls via Teams
- [WhatsApp Integration](https://uwebchat.com/en/features/whatsapp-integration): Handle WhatsApp Business messages in Teams
- [Speech-to-Text](https://uwebchat.com/en/features/speech-to-text): Voice input transcription for visitors
- [OneDrive Archiving](https://uwebchat.com/en/features/onedrive-archiving): Secure chat transcript storage

## More Features

- [Service Times](https://uwebchat.com/en/features/service-times): Configure business hours and holidays
- [Chat Transfer](https://uwebchat.com/en/features/transfer): Agent-to-agent handoff
- [Group Transfer](https://uwebchat.com/en/features/group-transfer): Transfer to departments
- [Leave a Message](https://uwebchat.com/en/features/leave-message): Offline message collection
- [Custom Fields](https://uwebchat.com/en/features/custom-fields): Collect visitor data before chat
- [Adaptive Cards](https://uwebchat.com/en/features/adaptive-cards): Interactive buttons and forms in chat
- [Abuse Protection](https://uwebchat.com/en/features/abuse-protection): IP blocking and rate limiting
- [Visitor Authentication](https://uwebchat.com/en/features/visitor-authentication): Email/SMS verification
- [Customize Chat Widget](https://uwebchat.com/en/features/customize-chat-client): CSS branding and theming
- [Media Sharing](https://uwebchat.com/en/features/media-sharing): Image sharing in conversations
- [Agent Avatars](https://uwebchat.com/en/features/avatar): Profile images for agents
- [Security](https://uwebchat.com/en/features/security): Azure-hosted, GDPR compliant, no data retention

## Platform Integrations

- [WordPress](https://uwebchat.com/en/integrations/wordpress): Plugin for WordPress sites
- [Shopify](https://uwebchat.com/en/integrations/shopify): App for Shopify stores
- [Wix](https://uwebchat.com/en/integrations/wix): Integration for Wix sites
- [Squarespace](https://uwebchat.com/en/integrations/squarespace): Integration for Squarespace sites
- [Webflow](https://uwebchat.com/en/integrations/webflow): Integration for Webflow sites
- [BigCommerce](https://uwebchat.com/en/integrations/bigcommerce): Integration for BigCommerce stores
- [Joomla](https://uwebchat.com/en/integrations/joomla): Extension for Joomla sites
- [Drupal](https://uwebchat.com/en/integrations/drupal): Module for Drupal sites

## Compare

- [uWebChat vs Zendesk](https://uwebchat.com/en/compare/zendesk)
- [uWebChat vs Tawk.to](https://uwebchat.com/en/compare/tawk)
- [uWebChat vs Intercom](https://uwebchat.com/en/compare/intercom)
- [uWebChat vs LiveChat](https://uwebchat.com/en/compare/livechat)
- [uWebChat vs HubSpot Chat](https://uwebchat.com/en/compare/hubspot-chat)

## Company

- [About Us](https://uwebchat.com/en/about-us): About Universal.cloud and the team
- [Contact](https://uwebchat.com/en/contact): Get in touch — support@uwebchat.com
- [Partners](https://uwebchat.com/en/partners): Partner program
- [Blog](https://uwebchat.com/en/blog): Latest articles and product updates
- [Support](https://uwebchat.com/en/support): Help and support resources
- [Demo](https://uwebchat.com/en/demo): Request a product demo

## Optional

- [Privacy Policy](https://uwebchat.com/en/privacy)
- [Terms of Service](https://uwebchat.com/en/terms)
- [E-commerce Solutions](https://uwebchat.com/en/segments/ecommerce): Live chat for online stores
- [IT Consultancy Solutions](https://uwebchat.com/en/segments/it-consultancy): Live chat for IT firms
- [Browser Plugin](https://uwebchat.com/en/plugin): uWebChat browser extension
- [Get the App](https://uwebchat.com/en/get-uwebchat-app): Install uWebChat
- [RSS Feed](https://uwebchat.com/feed.xml): Blog feed
- [Sitemap](https://uwebchat.com/sitemap.xml): Full sitemap